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Technology

ITIL Key Concepts and Summary of Processes- A Complete Guide

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IT services are the most effective tool that provides adequate support to any organizational infrastructure. It is getting bigger and better with the adoption of different organizations. The organization is taking maximum advantage of various frameworks of IT systems. There are numerous frameworks available to help the current business scenario. One of the most popular and effective ones is ITIL. 

‘Information Technology Infrastructure Library’ is a set of frameworks of different practices that enable any organization to formulate as well as improve their core processes which directly link to service management.

Specifically, ITIL provides enormous help in managing business risks, customer relationships, and also provides a cost-effective platform for the organization. Here we are providing an overview of ITIL and the related processes as well as the concepts. First, we will provide information about the different levels of ITIL certifications:

Levels of ITIL certifications

There are five different levels of ITIL certification; they are as follows:

  • Foundation

This is the base for any aspirant as it provides adequate information while starting the course. The practitioner gets all the essential help with this ITIL foundation course. It provides access to all the other four levels as it is the binding link between all. Without this, it is impossible to pursue different levels.

  • Practitioner

The subsequent step after the foundation, which helps the practitioner to adapt, adopt, and apply the ITIL concepts in a business or organization. With the help of this level, one can easily gain competency in management, communication, and also in measurement and metrics.

  • Intermediate

The mid-stage level is an essential aspect of the ITIL framework that provides information about different aspects of ITSM. It helps in gaining multiple perspectives toward IT services.

  • Expert

This is the advanced stage of ITIL certification that provides a maximum depth of this framework. It is the step that is mandatory before gaining the master certificate. This helps in achieving the optimum level of expertise.

  • Master

This is the topmost level of ITIL certification that provides knowledge using this framework in core processes.

Apart from these levels, there are several benefits of attaining this certification. Here we are also providing a brief idea about all those benefits.

Benefits of ITIL framework

Following are some of the benefits of the ITIL framework that makes it quite efficient for both individuals and organizations.

  • The ITIL framework helps to increase the productivity and efficiency of the individual as well as the whole organization. This is the stepping stone that helps in boosting the career for individuals, whereas for the organization, it helps in providing comprehensive support. This support is related to management, customer relationship, and various other aspects.
  • The ITIL certifications help the individual to attain an additional competency that provides propulsion to their career growth. The organization well recognizes this certification, and it is now attaining maximum popularity.

The overall summary of the ITIL key concepts makes it quite useful for both individuals and the organization. If you are planning to attain additional growth in your career, then opt for this without any second thought.

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